Last Updated: March 15, 2026
Thank you for shopping with Kent Poke Vault. This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing products from our online store.
1. Order Processing
All orders placed through Kent Poke Vault are typically processed within 1–3 business days after payment has been successfully received and verified.
Orders are processed Monday through Friday (excluding holidays).
Once your order has been processed and shipped, you may receive a confirmation message with shipping details.
2. Shipping Methods
Kent Poke Vault uses reliable shipping carriers to deliver orders safely and efficiently.
Shipping methods and delivery times may vary depending on:
- Customer location
- Shipping carrier availability
- Order size and weight
Estimated delivery times will be provided when possible but are not guaranteed.
3. Shipping Costs
Shipping costs are calculated based on factors such as:
- Destination
- Package weight
- Shipping method selected
Shipping fees will be displayed at checkout before completing your order.
4. Delivery Times
Delivery times may vary depending on the shipping destination and carrier.
Estimated delivery timelines:
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days
Delays may occur due to:
- Carrier delays
- Weather conditions
- Customs processing
- High shipping demand periods
Kent Poke Vault is not responsible for shipping delays caused by third-party carriers.
5. Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Kent Poke Vault is not responsible for orders shipped to incorrect addresses provided by the customer.
If an address error is noticed, please contact us immediately before the order is shipped.
6. Lost or Stolen Packages
Once a package has been shipped and handed over to the carrier, Kent Poke Vault is not responsible for lost, stolen, or delayed packages.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.
We will do our best to assist customers in resolving shipping issues when possible.
7. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Customers may be asked to provide:
- Photos of the damaged package
- Photos of the product
- Order details
After review, we may offer a replacement or refund depending on the situation.
8. High-Demand Products
Certain products related to the Pokémon Trading Card Game may be in high demand and could require additional processing time.
We appreciate your patience during these periods.
9. Product Authenticity
All products sold at Kent Poke Vault are authentic and sourced from trusted suppliers of Pokémon trading card products.
The Pokémon brand and trademarks are owned by The Pokémon Company, and Kent Poke Vault is not affiliated with or endorsed by them.
10. Contact Us
If you have any questions regarding shipping, please contact us:
Kent Poke Vault
Email: support@kentpokevault.com